Q) What is open?
A) Forge Mill farm, shop, picnic area and toilets.

Q) Is car parking included in the ticket price?
A) No, the e-ticket is valid for entry to Forge Mill Farm only. Please ensure that you pay for your parking at the pay machine as you arrive.

Q) Can I just turn up?
A) During the week a limited number of tickets may be available on the gate if the slot has not sold out online. Call 0121 588 7210 in the morning to find out about available slots for that day. This is not guaranteed, and we strongly advise you book your tickets online in advance to avoid disappointment especially during school holidays.

Q) Can I stay as long as I want?
A) You can stay within the farm for up to two hours from the start of your timeslot. This is so we can monitor our visitor numbers and keep everyone safe. At the end of your visit, please make your way to the exit. After your visit, enjoy the rest of Sandwell Valley Country Park!

Q) Can I come in and out of the farm/shop?
A) There will be a one-way system in place. Please adhere to it and don’t forget to have a browse in our shop when you pass through. We have some lovely items for sale.

Q) Do I have to wear a mask?
A) Masks must be worn in the shop and public toilets at all times.

Q) Can I just use the toilets?
A) Unfortunately, the toilets are for visitors to the farm and shop only.

Q) Can we bring a picnic?
A) There is a small picnicking areas beside the shop but feel free to take your picnic to areas around the rest of Sandwell Valley Country Park!

Q) What if I can’t make my time slot and turn up late?
A) The time slots are to be adhered to and cannot be changed. If you are going to be late, please contact the site as soon as possible to see if they can accommodate you in a later time slot.

Q) Are the tickets non-refundable?
A) Cancellations are non-refundable and unchangeable unless the farm closes due to a Covid-related lockdown.

Q) What if I can’t get a ticket?
A) Tickets are subject to availability. We are re-opening with limited numbers. Please keep checking back as we will open up more slots and dates as we are able to.

Q) What if I can’t come on the date/time I booked?
A) Tickets are only valid for the specified chosen time when booking.

Q) When will ticket sales close?
A) You will be able to get tickets up until midnight on the day before your visit. You will not be able to purchase tickets online on the same day as your visit

Q) How many tickets can I buy?
A) You are allowed to buy tickets for up to 6 individuals per transaction as per the Rule of 6 guidance from the government.

Q) Are children allowed in unaccompanied?
A) No. Children under 16 must be accompanied by an adult. This includes inside the gift shop and all indoor areas

Q) Can I feed the animals?
A) Yes! Goat and sheep feed is available to purchase. We are currently not allowing visitors to feed our poultry. Hand wash stations will be available across the site.

Q) Can I be refused entry?
A) Sandwell Council reserves the right to refuse people entry if they are not behaving in a suitable manner or adhering to rules.

Q) What if the farm closes or cancels?
A) Sandwell council reserves the right to cancel any opening and/or events. The team will contact you if you have bought tickets which are then cancelled.

Q) Do carers come in for free?
A) Yes. Any visitor who is able to show proof of being registered as having a disability may bring one carer with them for a visit free of charge.